Refund policy

We want you to be fully satisfied with your purchase.

Your Right to Cancel (UK Customers)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, without needing to provide a reason.

Returns
To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

To initiate a return, please contact us first.

Refunds Without Return (Keep the Item Policy)
In certain cases, we may offer a refund without requiring the item to be returned.
If this applies, you may keep the item or choose to donate it.

This decision is made at our discretion and depends on the specific situation.

Refund Process
Once your return is received and inspected, or once a refund without return is approved, we will notify you.

Approved refunds will be processed to your original payment method within 5-7 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Faulty or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.

Exchanges
We currently do not offer direct exchanges. If needed, please request a return and place a new order.

Contact
For any return or refund request, please contact our support team.