Louise | Comfortable Soft Loafers

Return and refund period of 30 days: From the date you received your order, you have 30 days to request a refund. Unfortunately, we cannot offer refunds after these 30 days. You will receive the refund via the same payment method you used for the purchase.

We now offer free shipping for all orders inside the UK. All orders are being shipped with Royal Mail.


To initiate a return, please contact us at the following email address: info@eleganzalondon.com

Return and refund policy:To be eligible for a refund or exchange, the item must be unused and in the same condition in which you received it.

Items that are not in original condition, are damaged or are missing parts (unless due to our fault) cannot be refunded.

Our sizes follow standard measurements.

If you normally wear a size L, choose size L.

If you’re between sizes, we suggest going one size up.

Example: Between M and L? Go for L for a more comfortable fit.